Unfortunately we are unable to combine multiple orders or add additional items to an order once it has been placed. We are only able to cancel orders and/or cancel selected item(s) before the order has shipped. Once an order is canceled, it may take up to 24 hours before you are able to place a new order for the same items. Please note, if you cancel your order, you run the risk that your selected merchandise will be out of stock.
Please contact Santa Rosa Store's Customer Loyalty Team at 586 722.7485 immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after order placement and it will not always be possible to make changes to the shipping address and/or cancel the order. Santa Rosa Store's Customer Loyalty Team hours are: 10AM - 6PM. (Santa Rosa Store cannot change addresses or cancel orders over email or social media.)
The selection on our site is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Your shopping cart will not secure sale prices for you. If you place an item in your cart at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!
Shopping at Santa Rosa Store is safe. The Santa Rosa Safe Shopping Guarantee backs every credit card purchase you make at www.santarosastore.us, and our site is protected by SSL encryption technology. Learn more about the Santa Rosa Store Safe Shopping Guarantee here.
Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once your shipment is planned. Once your order is shipped, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.
Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don't order online very often, if you've placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you're trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank's servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
Yes, Santa Rosa Store is an authorized online retailer of all brands sold on our site, and we only sell original merchandise (no knock-offs or fakes here!). For a full list of brands that we carry, please visit our Brands page.
Never -- we only buy first-quality. All of our merchandise comes directly to us from the brand manufacturers or one of their authorized dealers. We stand behind all of our merchandise, so please contact us in the event you feel something you received has a manufacturer's defect.
Santa Rosa Store is a LLC, and is required by law to collect sales tax on orders shipped to Arizona, Alabama, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, West Virginia, and Wisconsin. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
Every day Santa Rosa offers special savings on all of the best brand names. You can get your guilt-free daily fix for less at Santa Rosa vs. your local department store. Sign up for Email, follow us @santarosastore-usa on Twitter and Instagram, friend us on Facebook, and check back regularly for special coupon codes and promotions.
See the Santa Rosa coupons page for more information.
So, you just found an awesome deal on Santa Rosa Store! Here are some great tips on how to help keep a variety of fabrics looking their best and lengthen their life to get the most out of your score!
Acetate: Most items made of acetate are dry-clean only, but some may be hand-washed in lukewarm water. Do not twist the fabric. Iron while the fabric is damp. Press the inside of the garment using a low-temperature setting. Use a pressing cloth when ironing the outside.
Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label, and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
Linen: Most linen garments need to be dry-cleaned or hand-washed. Follow the instructions on the care label. To touch up or press, use a steam iron on a linen setting for a crisp look.
Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying, and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool -- never hot -- iron, if necessary.
Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased, or use something as simple as a piece of white cotton fabric.
Silk: Dry cleaning may be required. Some silks are hand- or machine-washable. Do not dry silk in a clothes dryer. Garments usually look best when professionally dry-cleaned.
Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
Wool knit: Typically wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).