FAQ

Bellow you will find general questions that we receive more frequently. If you can't find answer to you question, please send us an email.

Shopping

Do you have a catalog?

Do you do back orders?

Can I combine multiple orders or add additional items to my order once it has been placed?

How do I change the shipping address or cancel my order?

Do you price match?

Why was the item in my shopping cart no longer available at checkout?

Why is the sale item that I had in my shopping cart yesterday no longer on sale today?

Payment

What forms of payment do you accept?

How do I order items with Cashier's Checks or Money Orders?

Is it safe to use my credit card on your site?

Is it safe to use my debit card online?

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Does Santa Rosa Store accept international credit cards?

Website

Which Internet browsers do you recommend/support?

What are cookies? Do I need to enable cookies on my browser to shop at Santa Rosa Store?

Brands

Are you authorized to sell the brands you advertise on your site?

Do you sell factory seconds?

Taxes

Do you charge sales tax on any item?

Discounts and Coupons

Does Santa Rosa offer coupons?

Garment Care

What are some garment care tips for my new clothing purchase?

Shipping

Do you ship internationally?

Return Policy

I received Damaged, Defective, or Wrong Item(s), what do I do?

Contact

Why should I sign up for your Daily Deals Email?

How do I unsubscribe from the Santa Rosa Store mailing list?

How can I contact Santa Rosa Store for additional assistance?

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